At Tinker Digital, we specialize in providing IT-managed services that streamline operations, enhance security, and ensure compliance for small-medium businesses.
A recent client, a medical practice in New Jersey, faced a common challenge:
Keeping their Electronic Medical Records (EMR) software up to date across multiple devices without disrupting operations or compromising security.
Manually updating each workstation was time-consuming, and granting broad administrative access to staff posed a significant risk.
Updating the EMR software across multiple devices required administrative access, and the practice operation lead struggled with overseeing this task while limiting excessive privileges for staff.
The practice didn't want to risk unauthorized changes or security vulnerabilities but could not keep their software updated without manual intervention.
We implemented a Privileged Access Management (PAM) solution that automated EMR updates and limited staff access to administrative privileges.
Given the unique nature of the EMR software updates, we set up a centralized process that elevated permissions when necessary and deployed updates accordingly, reducing downtime and the need for manual administrative intervention.
Applications requiring administrative privileges must adhere to secure pre-defined conditions before being executed.
Staff members can also request temporary administrative privileges when necessary, reducing the risk of unauthorized changes and enhancing overall security.
We implemented real-time logging to track elevated access, ensuring transparency and accountability.
The medical practice lead no longer needed to manually update each workstation, allowing staff to focus on patient care.
Limiting administrative access and tracking activity improved security and compliance, reducing the risk of breaches or misconfigurations.
The practice saved time and resources, avoiding potential security incidents or downtime.
This solution helped the practice improve its operations efficiency, security, and compliance—without disruptions.
If you're a business owner facing similar challenges, we can help you implement tailored solutions that support your operations and protect your business.
At Tinker Digital, we provide practical, high-quality, high-impact IT solutions.
Let's talk about how we can help your business thrive.
Photo by National Cancer Institute on Unsplash